A non-resident coming into Tallahassee who has ADA eligibility from another entity will be provided service for up to twenty-one (21) days. After that period, a completed application and eligibility process for paratransit service must be completed.

1. Complete the Application for Transportation Assistance, which you can access one of the following ways:
   • Download the Application for Transportation Assistance (ATA)
   • Call 850-891-5199 to request an application packet.
   • Visit the StarMetro Administrative Office located at 555 Appleyard Drive to pick up an application packet.
2. Submit your application and supporting documents to:
   • Starmetro.Paratransit-Coordinator@Talgov.com or
   • StarMetro Dial-A-Ride Eligibility
     555 Appleyard Drive
     Tallahassee, FL 32304

Determination of eligibility will be made within 21 business days of receipt of a completed application. Applications are considered complete once all requested information and documentation is provided. Incomplete applications will not be processed.

The Federal Transit Administration establishes guidelines for determining ADA Paratransit Eligibility. Disability or use of a mobility aid alone does not guarantee eligibility. An in-person or telephone interview, and submission of a Professional Verification Form completed by the applicant's licensed healthcare professional, are required. For more information or to apply for transportation assistance as ADA Paratransit Eligible, contact Customer Service at 850-891-5199.

Transportation services are provided during the following hours:

• Monday to Friday, 5 a.m. to 10 p.m.
• Saturday, 6:30 a.m. to 10 p.m.
• Sunday, 10:30 a.m. to 6 p.m.

All bookings include a 30-minute pickup window. Riders must be ready for pick up at the start of the pickup window. The fare is $2.50 per trip. Exact change or pre-purchased tokens are required as the drivers do not carry money.

Travel time does not include the pickup window or time spent waiting for pick-up.

• Travel time for CTC trips may not exceed 1 hour and 30 minutes.
• Travel time for ADA trips area may not exceed 1 hour.

Check holiday calendar for potential service changes.

All reservations and changes must be made by 5 p.m. the day before service.

Cancelations must be made at least one hour in advance of the scheduled pick-up time, or the rider will be issued a "No Show."

For more information, see No-Show Policy.

The fare is $2.50 per trip. Exact change or pre-purchased tokens are required as the drivers do not carry money.

Digital tokens may be purchased through the Token Transit app or purchased online.

Paper tokens may be purchased over the phone or in person.

• Call 850-891-5199 and have a Debit or Credit Card ready.
• Visit the StarMetro Administrative Office at 555 Appleyard Drive with cash or a Debit or Credit Card. (view map).

DAR is not an emergency transportation provider. If a life-threatening event occurs, call 911.

Personal belongings (i.e., groceries, luggage, etc.) are the sole responsibility of the passenger. There is a limit of two (2) bags per rider. Riders are expected to load and unload the vehicle independently and maintain their items on their lap or at their feet. Dial-A-Ride vehicle operators cannot assist customers with bags or packages nor are they responsible for riders' packages or personal belongings.

A companion (i.e., family member/friend) may accompany a rider with common origins and destinations; however, these trips require a fare and will be accommodated depending on space available.

A personal care attendant (PCA) may travel with a Dial-a-Ride customer at no charge. However, customers must be pre-registered as needing a PCA and must include the PCA in each reservation.

If a working service animal will be present, a note must be included in the initial reservation.

It is the responsibility of the supervising adult to ensure that any child under five (5) years old is seated in a federally approved child car seat and that the car seat is properly and securely installed.

All Dial-a-Ride customers and their companions must adhere to the StarMetro Code of Conduct. Repeated infractions may result in suspension of service.

If you are having trouble accessing your digital tokens on the Token Transit app, try the following steps before contacting Customer Service:

Internet Check - Please be sure you have a stable internet connection while using Token Transit as this can greatly impact your experience. Android users will also want to make sure Bluetooth is turned on.

Refresh - While in the app, tap the refresh symbol, a circle formed by 2 arrows. Wait for the app to blink or reload your available passes.

Reset – If refreshing does not work, try resetting the app or the phone.

• Close and reopen the app.
• Log out and log back in.
• Turn your phone off, waiting about 10 seconds, then turn it back on.
• If none of the above solves the issue, uninstall and reinstall the app.

Build in at least one hour when scheduling a trip. Be ready to leave at the beginning of the 30-minute pick-up window.

To maintain on-time performance for all customers, Dial-A-Ride vehicles can only wait five (5) minutes for a customer to begin boarding. StarMetro will attempt to contact you if the driver does not see you. When making a reservation, make sure your contact information is up-to-date and your voicemail box is set up.

The Community Transportation Coordinator (CTC) Program is a safety net designed to help qualifying individuals obtain transportation to dialysis, medical appointments, work or school, and other destinations.

Trip purpose prioritization ensures access to essential destinations even when demand for transportation is higher than average.

Customers in the CTC program are still able to request trips for other purposes between 3 and 5 p.m. the day before service.

Contact the StarMetro Travel Trainer for a personalized travel plan to get you to your destination using the fixed route bus. Get started by emailing TravelTraining@Talgov.com.

Customers can provide compliments or concerns by calling Dial-A-Ride Customer Service at 850-891-5199 or StarMetro Customer Service at 850-891-5200, on our DigiTally smart phone application, or by email.