Five Year Strategic Plan
Strategic Plan Performance Dashboard
Measuring our performance is key to achieving the goals established in the Strategic Plan. This tool allows the City to track our progress on key targets, in addition to creating a portal for open and transparent government.
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Letter from City Manager Reese Goad
The City is a robust organization with a workforce of more than 4,000 dedicated employees who are proud to call Tallahassee home. The City is the largest single provider of municipal services in our community, including police, fire, public transportation, electric, gas, water, parks, and more. Employees pride themselves on providing exceptional customer service, while also exploring ways to increase efficiencies and create a strong, vibrant community.
This commitment to best-in-class service delivery has cultivated our world-class parks, best tasting drinking water and led to our achievements as a two-time All America City, No. 1 Public Utility in the nation, and Best in Nation Gas Utility. Residents and visitors alike value our City’s unique qualities that earn Tallahassee nationwide recognitions, including Most Livable City and one of the South’s Best Cities. To build on our successes and ensure Tallahassee is the national leader in the delivery of public service, it is vital that we inspire our talent to be innovative and intentional in addressing existing and future challenges.
The strategic plan encompasses the City’s revised mission, vision, and organizational values which better reflect who we are as a community. Last updated two decades ago, these pillars were reviewed and revised in 2019 at the direction of the City Commission to reflect our community-focused, forward-thinking approach. Presented by a working group comprised of employees and residents, and adopted by the City Commission in April 2019, these statements serve as the plan’s guiding principles. They are ambitious, as are we.
Within the pages of this comprehensive strategic plan, you will see the integration of more than 40 departmental plans, research, and citizen feedback. Each of the goals and objectives is the result of a collaborative effort designed to seize upon opportunities and meet the needs of our growing, diverse community.
Tallahassee has long been a place where every resident is encouraged to make an impact. As we strive to reach even greater heights, you can help make Tallahassee one of the premier cities in the nation by staying informed and engaged as this plan is implemented.
Fast forward to 2024, Tallahassee is the benchmark by which other governments measure their efforts as they reach for success. With an established culture rooted in transparency, trust, innovative problem solving, and community engagement, Tallahassee is the best city ever.
Reese Goad,
City Manager
Our Mission
To be the national leader in the delivery of public service.
Our Vision
A creative capital city that supports a strong community with vibrant neighborhoods; an innovative economic and educational hub serving diverse and passionate people, protecting our natural resources and preserving our unique character.
Our Values
- Honor public trust through ethical behavior
- Provide exceptional citizen service
- Lead with integrity at every level
- Collaborate to reach common goals
- Invest in employee excellence
- Promote equity and celebrate diversity
A New Vision
This strategic plan sets the course for the City of Tallahassee to achieve a specific set of priorities, goals, and objectives by 2024. It does so within the context of the community’s long-term Comprehensive Plan and shapes fiscal policy set forth within future annual budget documents.
Rather than simply preparing or adapting to the future, strategic planning focuses on channeling our resources to bridge the gap between present conditions and future goals. The City of Tallahassee’s 2020-2024 Strategic Plan is a management tool that helps the organization assess the current operating environment, anticipate changes, envision the future, and increase effectiveness. This plan also fosters our commitment to be the national leader in public service delivery by helping us achieve consensus on our objectives and how we measure progress.
Strategic planning for public service organizations is based on the notion that leaders must be effective strategists if their organizations are to recognize a future vision, fulfill their missions, and meet their communities’ future needs. Effective strategies cope with changing circumstances and give leaders context for decision making.
Read the Strategic Plan
Impact
on Poverty
To be a leading community partner that actively connects residents to resources that remove economic and social barriers.
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Public
Infrastructure
To be the leading publicly owned utility that supports a growing and progressive community. To be a city with an efficient public transit network supported by well-connected roads, sidewalks, transit amenities, and public transportation.
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Public
Trust
To enhance public trust through ethical business practices and transparent governance.
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Quality
of Life
To be a creative and inclusive community with beautiful public spaces that protect and promote resources and culture.
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Tell Us What You Think
Strategic Plan Feedback Form
Talk to us!
Engage with us!
The City of Tallahassee knows that informed and engaged residents are instrumental in creating a strong, vibrant community. Whether you prefer to connect online or meet face-to-face, the City provides a variety of ways that you can get information and get involved.
Talgov.com
Talgov.com is the City’s official website. It provides volumes of information about every service that the City provides.
Digital Subscriptions
Through the City’s email subscription service, you can receive information about selected topics, from general news and meeting agendas to park updates and growth management reports.
Attend a City Commission Meeting
City Commission meetings occur roughly twice a month at City Hall. If you are not able to come to the meeting, it is streamed live on the homepage of Talgov.com, the City’s Facebook page and WCOT.
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